1. Introduction
Stokvelwealthpartners ("SWP", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using SWP, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect information that identifies you personally, including:
- Full name and contact details (email, phone number)
- National ID or identification documents
- Address and location information
- Bank account or mobile money details
- Stokvel group membership information
2.2 Financial Information
For our financial services, we collect:
- Contribution and payment history
- Loan application and repayment data
- Transaction records
- Group financial performance metrics
2.3 Usage Data
We automatically collect information about how you use our platform:
- Device information (IP address, browser type, operating system)
- Pages visited and features accessed
- Time and date of visits
- AI chat assistant interactions
- Clickstream data and navigation patterns
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide and manage your account and stokvel group
- Financial Services: To process loan applications, contributions, and payments
- AI Features: To power our AI chat assistant and provide personalized analytics
- Communication: To send important updates, notifications, and support messages
- Security: To detect fraud, protect against security threats, and ensure platform integrity
- Improvement: To analyze usage patterns and improve our services
- Compliance: To meet legal and regulatory requirements
4. Data Security
We implement robust security measures to protect your information:
- Encryption: 256-bit SSL/TLS encryption for data transmission
- Secure Storage: Data stored on secure servers with restricted access
- Access Controls: Role-based permissions and authentication
- Regular Audits: Security assessments and vulnerability testing
- Backup Systems: Regular data backups to prevent loss
Security Note: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Group Members: Certain information is visible to other members of your stokvel group
- Service Providers: Third-party service providers who assist in platform operations
- Financial Partners: Banks or financial institutions for loan processing
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Your Data Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain data processing activities
- Withdrawal: Withdraw consent for data processing
To exercise these rights, contact us at info@stokvelwealthpartners.com.
7. Data Retention
We retain your personal data for as long as:
- Your account remains active
- Necessary to provide our services
- Required by law or regulatory obligations
- Needed to resolve disputes or enforce agreements
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
Your Privacy Matters: At SWP, we are committed to transparency and protecting your personal information. If you have any concerns about how we handle your data, please don't hesitate to reach out.
